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Privacy Policy

Last updated: January 29, 2025

1. Introduction

ReplyHero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media reply generation service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, username, password
  • Profile Data: Display name, profile settings, preferences
  • User Content: Custom prompts, tone preferences, system settings
  • Payment Information: Billing details processed through Stripe (we don't store payment card data)

2.2 Information Automatically Collected

  • Usage Data: How you interact with our service, features used, time spent
  • Device Information: Browser type, operating system, IP address
  • Social Media Content: Text of posts you want to reply to (temporarily processed for AI generation)
  • Generated Content: AI-generated replies (temporarily stored for delivery)

2.3 Anonymous Usage Tracking

For users who don't create accounts, we use browser fingerprinting to track daily usage limits without collecting personally identifiable information.

3. How We Use Your Information

We use your information to:

  • Provide and improve our AI reply generation service
  • Process your payments and manage subscriptions
  • Authenticate your account and ensure security
  • Send important service updates and notifications
  • Analyze usage patterns to improve our service
  • Provide customer support
  • Comply with legal obligations

4. AI Processing and Third-Party Services

4.1 OpenAI Integration

We use OpenAI's GPT-4o model to generate AI replies. When you use our service:

  • Post content is sent to OpenAI for processing
  • No personally identifiable information is sent to OpenAI
  • Generated content is not used to train OpenAI's models
  • All data transmission is encrypted

4.2 Supabase (Database)

We use Supabase for secure data storage and authentication. Your data is encrypted at rest and in transit.

4.3 Stripe (Payments)

Payment processing is handled by Stripe. We don't store your payment card information on our servers.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in these circumstances:

  • Service Providers: With trusted third parties (OpenAI, Supabase, Stripe) to operate our service
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit permission

6. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure data centers and infrastructure

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Temporary Data: Social media post content and generated replies are deleted within 24 hours of processing.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Request your data in a machine-readable format
  • Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@bereplyhero.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns
  • Track anonymous usage for non-registered users

You can control cookie settings through your browser preferences.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

11. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

14. Regional Specific Information

14.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request specific information about our data practices and to opt out of certain data processing activities.

14.2 European Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to be forgotten, and the right to lodge a complaint with a supervisory authority.